Check out this infographic to get some tips on ways to help non-English speakers so you can effectively communicate across the language barrier.
Remember: you have a better chance of getting accurate information and communicating effectively with language access!
Tip #1: Be Ready
If you serve clients with Limited-English proficiency, have a plan in place for connecting with interpreters and written translation.
Tip #2: Pick Up on Cues
If you are struggling to communicate with someone in English, start by asking what language they prefer.
Tip #3: Offer Help
Offer to connect with a professional interpreter over the phone (or in person, if available).
Tip #4: Speak Slowly
Make it easy by saying one sentence at a time and do your part to ensure that the message is getting across effectively.
Tip #5: Provide Resources
Translate applications, forms, brochures, and other materials into the common languages that are spoken by your clients.
Tip #6: Follow Up
You have a better chance of getting accurate information and communicating effectively with language access.
Tip #7: Use Professionals
Don’t leave communication to chance. Use professional translators and interpreters to ensure that your message keeps its meaning.
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