Accept Accountability and Be Flexible
To have a successful working relationships with your vendors, learning to accept accountability is crucial. Having a success or failure in project delivery depends on both you and your vendors. When you decide to change your project scope or delay your project, it could impact your vendor’s (linguists’) availability or ability to meet your needs or deadlines. So accept your accountability when you make decisions to make any changes to your project(s).
We are all human – be respectful
Sure there are times, that your vendor upsets you, whether not being able to meet the deadline or not being to get a PO in before your quarter ends…
When an unexpected incident happens, you want to scream, write an angry email, or pick up the phone to call them. Take a breath! We are people, we make mistakes – everyone does. There might be times that vendors are just horrible and deserve your anger, but often times, mistakes happen due to everyday hiccups. There’s no need for an angry email or phone call when a small mistake happens, which could lead to a sour in your relationship with the vendor.
Building, maintaining, and strengthening relationships
When you can, meet with your vendors at their offices, your offices, for coffee, for lunch, etc. Getting to know them better, learning more about them, and developing respectful and mutually beneficial relationships. Invite them to your project meetings, asking for feedback, encouraging them to give you suggestions on how you could effectively and efficiently work together. Good client and vendor relationships are crucial for every project success.