How to Help Non-English Speakers [infographic]

 


It’s hard to know the best ways to help non-English speakers, sometimes. A frustrating conversation with someone who doesn’t speak English can leave you feeling annoyed. Maybe you thought you did everything you could by speaking as slowly and loudly as you could? ¬†Immigrants have always been a part of the US landscape. The Civil Rights Act mandates providing meaningful access to everyone in their native language. This means it’s the responsibility of the agency to provide language access, not on the client to magically speak English well.


Check out this infographic to get some tips on ways to help non-English speakers so you can effectively communicate across the language barrier.

Remember: you have a better chance of getting accurate information and communicating effectively with language access!


Tip #1: Be Ready

If you serve clients with Limited-English proficiency, have a plan in place for connecting with interpreters and written translation.

Tip #2: Pick Up on Cues

If you are struggling to communicate with someone in English, start by asking what language they prefer.

Tip #3: Offer Help

Offer to connect with a professional interpreter over the phone (or in person, if available).

Tip #4: Speak Slowly

Make it easy by saying one sentence at a time and do your part to ensure that the message is getting across effectively.

Tip #5: Provide Resources

Translate applications, forms, brochures, and other materials into the common languages that are spoken by your clients.

Tip #6: Follow Up

You have a better chance of getting accurate information and communicating effectively with language access.

Tip #7: Use Professionals

Don’t leave ¬†communication to chance. Use professional translators and interpreters to ensure that your message keeps its meaning.

Check out some other helpful articles!

/mindlink-blog/make-the-case-for-language-access-for-your-non-profit

/mindlink-blog/different-dialects-for-translation-for-spanish-speaking-immigrants

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